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Click on any of the frequently asked questions to read its answer.
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Why don't I see the Tech Help Videos Toolbar on my browser?
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How can I move the Tech Help Videos Toolbar to a different location?
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Why don't I see the Tech Help Videos Toolbar listed in the Internet Explorer toolbars list?
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Does the Tech Help Videos Toolbar conflict with my browser or other add-ons?
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I installed the new version of Microsoft Internet Explorer 6. Why doesn't the Tech Help Videos Toolbar icon appear on my browser?
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I'm trying to uninstall the Tech Help Videos Toolbar but keep getting an error message. What should I do?
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Why did I get a page that says "The page you're looking for was not found"?
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Do I need to pay for using the Tech Help Videos Toolbar?
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When will you have the Tech Help Videos Toolbar available for other platforms?
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Do you support MSN Explorer?
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How can I contact technical support?
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| How do I uninstall the Tech Help Videos Toolbar? |
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Why don't I see the Tech Help Videos Toolbar on my browser?
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If you have installed the Tech Help Videos Toolbar and do not see the icon, or you installed a new version of Internet Explorer and the Tech Help Videos toolbar is no longer displayed, go to View > Toolbars and click on the Tech Help Videos option. If you don't see the Tech Help Videos toolbar listed, follow the instructions below.
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How can I move the Tech Help Videos Toolbar to a different location?
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Note: If you are using Internet Explorer 6.0, you must unlock the toolbars before you can move them. Right click on the toolbar and deselect the Lock the Toolbars option.
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You can change the location of the Tech Help Videos Toolbar on your browser by clicking and dragging the vertical separator bar to the left of the Tech Help Videos icon by placing the Tech Help Videos Toolbar in the desired location. This functionality enables you to place two (or more) toolbars on the same line if you want to conserve space in your browser.
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Please note that, as with all of Internet Explorer's toolbars, you can only move the Tech Help Videos Toolbar to locations on the top of your browser window. Toolbars can not be placed on the side or bottom of the browser window.
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Why don't I see the Tech Help Videos Toolbar listed in the Internet Explorer toolbars list?
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Some earlier builds of Internet Explorer 5.0 have a known problem with their toolbars. The Tech Help Videos Toolbar may be listed under the name 'Radio' (usually the second such listing). Go to View > Toolbars and click on the second Radio option.
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Does the Tech Help Videos Toolbar conflict with my browser or other add-ons?
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No, the Tech Help Videos Toolbar is designed to run without affecting any other system add-ons.
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I installed the new version of Internet Explorer (6.0).
Why doesn't the
Tech Help Videos icon appear on my browser?
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In Internet Explorer, go to View > Toolbars and check that the Tech Help Videos option is selected. If not, select it.
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I'm trying to uninstall the Tech Help Videos Toolbar but keep getting an error message. What should I do?
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Install the Tech Help Videos Toolbar again and then uninstall it.
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Why did I get a page that says "The page you're looking for was not found"?
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If your community toolbar is currently active and you got to a page with the message "The page you're looking for wasn't found" next to the logo and name of your toolbar publisher, it means the following: Your community toolbar has detected that the page you were navigating to was not found, so you got to an alternative, more helpful Search page instead of the generic page usually displayed (called a 404 (http://en.wikipedia.org/wiki/404_error) or DNS error page). Your search automatically appears, so you can just click Search to try again. If you'd rather, you can type in a different search. To disable this feature, please click the Toolbar Options item in the drop-down menu under your toolbar's logo, open the Additional Settings tab, and clear the check box next to the text Fix "page not found" errors. Please note that this feature may not be available for all community toolbars.
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Do I need to pay for using the Tech Help Videos Toolbar?
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No, the Tech Help Videos Toolbar is free of charge.
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When will you have the Tech Help Videos Toolbar available for other platforms?
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We are currently looking into the feasibility of implementing the Tech Help Videos Toolbar for other platforms. Check our web site or forum for the latest updates.
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Do you support MSN Explorer?
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| At this time the Tech Help Videos Toolbar does not work with MSN Explorer.
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How can I contact technical support?
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If you are experiencing any problems or have a question about the Tech Help Videos Toolbar that is not covered in our online help then feel free to contact us.
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How do I uninstall the Tech Help Videos Toolbar?
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To uninstall the Tech Help Videos Toolbar from your Firefox browser do as follows:- Open Firefox and click on the "Tools" menu.
- Select "Add-ons".
- Find Tech Help Videos in the list of installed extensions and click on it.
- Click on the "Uninstall" button.
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